Competitive salary
3 weeks of vacation

As our Product Improvement Agent, you’ll be the first point of contact for technical support and troubleshooting requests. You may even be called upon to carry out tests or troubleshooting right on the farm! Ready for an adventure? We’re waiting to hear from you! Competitive salary.  

2023-07-31 12:00:00 a.m.

Duties and responsibilities

  • Be the first responder (mainly remote) for troubleshooting and technical requests from customers or the sales team by using a ticketing system;   
  • Contribute to the selection of equipment to meet the needs of the installation;   
  • Participate to the creation of service bulletins in collaboration with the Technical Writer;  
  • Perform prototype testing with the workshop team;  
  • Conduct monthly analysis of the division’s key performance indicators with the Customer Support Manager and R&D Director, and set targets for improving the customer experience;  
  • Inform the Customer Support Manager the dealer needs (training, videos, certifications, etc.);  
  • Participate in product improvements process (designs, drawings, manual updates, service bulletins);  
  • Report to the engineering department any recurring problems on equipment and requiring product redesign;  
  • Report major problems and ensure their resolution;  
  • Where necessary, create change requests based on tickets received;    
  • Participate in processing change requests. 

Social benefits

  • Flexible schedule with convenient office hours 
  • Friday afternoons off year-round 
  • Up to 5 weeks of vacation per year, including 3 weeks of vacation upon being hired 
  • Group insurance 
  • 13 paid holidays 
  • Telemedicine service 
  • Pension plan with employer contribution 
  • Possibility of accumulating a bank of hours for extra leave 

Your profile

  • Demonstrate autonomy 
  • Have good organizational skills and good adaptability 
  • Be a quick thinker and possess a strong problem-solving skill 
  • Be customer-service oriented  
  • Ability to manage priorities 
  • Have a collaborative and team spirit   
  • Bilingual, both written and spoken (must) 
  • Be available to travel occasionally 


  • Diploma of vocational studies (DEP) in electromechanics or college diploma (DEC) in electrical engineering, or any other relevant training  
  • Experience in mechanical and hydraulic troubleshooting 
  • Experience in electrical troubleshooting and automation (asset) 
Work atmosphere

Work atmosphere

  • Diversity and inclusion.
  • Stimulating family atmosphere.
  • Fun, dynamic, and supportive.
  • Unlimited employees' recognition
Valmetal has a policy of non-discrimination in hiring.

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Can't find the job you want?

Orangeman can help you! Send us your spontaneous application to join our team, and we'll let you know when a position that suits you is available.

Orangeman can help you! Send us your spontaneous application to join our team, and we'll let you know when a position that suits you is available.